Tuanz

To place a return request, please follow the below steps:

In case the return is through the website:

To place a return request, please follow the below steps:

In case the return is through the website:
To place a return through the WhatsApp:

Please mention your order number or Name and Mobile number through which the order was placed on this WhatsApp number +(91) 84520 29126 and mention the reason for return


Please note that it takes us up to 7 working days to get the return pickup done from your location. Please note, the return pick-up is done for all orders above Rs 999 only. In case your return pick-up is not done within 3 working days, please reach out to us at customer support at 8452029126 (from 11 AM to 6:00 PM) or email to care@tuanz.in, and we'd be happy to assist you.

In case you want to exchange your jewelry for another piece, we allow you to replace the jewelry with the same item or exchange it with another item for upto 7 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.

In case you have received a faulty or incorrect item or you just want to exchange your jewelry for another piece, we allow you to replace the jewelry with the same item or exchange it with another item for upto 7 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.

To place a return/exchange through the WhatsApp:

Please mention your order number or Name and Mobile number through which the order was placed on this WhatsApp number +(91) 84520 29126 and mention the reason for return

Note that it takes us up to 7 working days to get the return pickup done from your location. Please note, the return pick-up is done for all orders above Rs 999 only. In case your return pick-up is not done within 3 working days, please reach out to us at customer support at 8452029126 (from 11 AM to 6:00 PM) or email to care@tuanz.in, and we'd be happy to assist you.

We take utmost care to ensure the images on our website are representative of how our jewelry looks. However, some designs may look slightly different in terms of lighting.

We make our jewelry with a lot of love and care. It is important to take care of your jewelry so that it retains its shine for a long time. Our jewelry is coated with rhodium which protects it from tarnishing or turning black and ensures long-lasting brilliance

Given below are a few caring tips to ensure proper care of your jewelry:

Store in a Plastic zip lock bag if not in use for an extended amount of time
Keep away from Perfumes, Soaps, Extreme temperatures, or anything acidic
Keep safe from impact: Like all jewelry, our jewelry is a delicate creation, and any physical impact can result in damaging/breaking the jewelry so please keep it safe from impact and do not pull or use any tools on the jewelry
Re-polishing: We hope that you do not need to re-polish your jewelry. But in case you do, please contact us or your local jeweller and get it re-polished

Our jewelry is made of 925 Silver which is the purest form of jewelry grade silver used to make jewelry worldwide. Every piece of jewelry comes with a 925 stamp and an authenticity certificate, so you can be assured that you're buying a high-quality product

We understand that sizing is a major issue when it comes to online jewelry, so we've made this easy for you:

- All our women's necklaces are 43 cm to 45 cm in length (with a 4 cm to 6 cm adjustable portion).
- All our toe rings and rings are mostly adjustable, which means sizing won't be an issue
- All chain-type bracelets come with extenders which you can adjust according to forearm girth.
- All ring sizes are having sizes mentioned besides the respective product description and a size chart is provided to determine your exact size fit.
- Half Kada or cuff bracelets are either adjustable or come in a standard sizes as mentioned in the respective product description

Furthermore, if you have any queries regarding the ring sizes you wish to know, please follow the chart provided besides the ring sizes. Still not sure? Please contact us on +91 84520 29126 and we will be happy to help you.

All our dispatches are made from fully automated, digitised warehouses to ensure accuracy and prevent such instances. However, in the rare event that this occurs, please reach out to us at customer care at 84520 29126 (from 11 AM to 6:00 PM). Kindly inform us within 72 hours of the item being marked delivered—we'd be happy to assist you. We will conduct a thorough investigation, which may take up to 48 hours. Your patience and understanding are greatly appreciated.